Contact MIRATOKI — Customer Support & Product Questions
We're here for you.
Have a question about a MIRATOKI product, an existing order, shipping, returns, or choosing the right wellness device?
We're happy to help.
Whether you're wondering which device is right for your routine, need help with an order, or simply want to learn more about MIRATOKI, our customer care team is here to answer your questions.
Send us a message and a real person will reply within one business day—usually much sooner.
Customer Support
For questions about your order, product use, shipping, returns, warranty, or anything else related to your MIRATOKI experience, email us at:
When contacting us about an existing order, please include your order number so we can help you more quickly.
We aim to respond to every customer message within one business day.
We believe customer care should be an extension of the same philosophy that inspires our products: thoughtful, personal, and straightforward.
That's our interpretation of omotenashi—care that anticipates what you need before you have to ask.
Questions About Your MIRATOKI Device?
Not sure how to use your MINDCLOUD head massager?
Wondering whether VedaLoop is right for your neck relaxation routine?
Need help understanding the features of a MIRATOKI device?
We're happy to help.
Our products are designed to make everyday self-care simpler, but we also know that every person and every routine is different.
If you have a question about:
- Product features and settings
- How to use your device
- Charging and care
- Device comfort
- Choosing between MIRATOKI products
- Warranty coverage
- Replacement or support questions
Just send us a message.
Order & Shipping Questions
If you're contacting us about an existing order, please include your order number whenever possible.
For questions about:
- Order status
- Shipping
- Delivery
- Address changes
- Returns
- Exchanges
- Damaged packages
Our support team will help you understand the next steps.
You can also visit our FAQ and Shipping Information pages for answers to common questions.
Wholesale & Partnerships
MIRATOKI works with select wellness retailers, hotels, spas, and corporate gifting programs.
If you're interested in carrying MIRATOKI products or discussing a partnership, please contact:
Please include your business name, website, location, and a brief description of the partnership you're interested in.
We review wholesale and partnership inquiries individually and will get back to you as soon as possible.
Our Mailing Address
Rose Canyon Holdings LLC
3661 N Campbell Ave, Box 305
Tucson, AZ 85719
United States
Please note that this is our business mailing address. For product returns, please contact our customer service team first so we can provide the appropriate return instructions.
Frequently Asked Questions
How quickly does MIRATOKI customer service respond?
We aim to respond to customer messages within one business day, and we often respond sooner. For order-related questions, including your order number can help us assist you more quickly.
How can I contact MIRATOKI about an order?
Email support@miratoki.com with your order number and a description of your question. Our customer care team will review your request and help with the next steps.
Where is MIRATOKI located?
MIRATOKI's business mailing address is in Tucson, Arizona, United States. Our products are designed in Japan in collaboration with experienced product designers and engineers.
How can I get help choosing a MIRATOKI product?
If you're not sure which MIRATOKI device fits your needs, contact us and tell us a little about your preferred routine and the type of self-care experience you're looking for. We can help you compare our products and their features.
How do I get help with my MIRATOKI device?
If you have questions about setup, charging, features, or using your device, contact our customer support team. Please include the product name and, if relevant, your order number.
Does MIRATOKI offer a warranty?
Yes. MIRATOKI products are backed by a one-year warranty. If you have a warranty question or believe your device may have an issue, contact our customer service team for assistance.
Thoughtful Care Doesn't Stop at Checkout
At MIRATOKI, we believe that taking care of someone shouldn't end when a product arrives at their door.
It's part of why omotenashi is at the heart of our brand.
We want your experience with MIRATOKI to feel thoughtful from the moment you discover a product to the moment you make it part of your everyday ritual.
If something isn't clear, ask us.
If you need help, reach out.
We're here for you.
MIRATOKI — Omotenashi, for you.