Shipping policy

Where we ship

MIRATOKI ships to the United States and internationally to Canada, the United Kingdom, most of Europe (Germany, France, Italy, Spain, the Netherlands, Ireland, Austria, Belgium, Denmark, Sweden, Norway, Finland, Poland, Portugal, Czechia, and Switzerland), Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, and the United Arab Emirates. If your country isn't listed, join our newsletter to be notified when we open shipping to your region.

Processing time

Most orders ship the next business day from our facility in Tucson, Arizona. Orders are not processed or shipped on weekends or US holidays. During launches or promotions, processing may take an extra business day.

Shipping methods & costs

Free standard shipping on orders over $30 (US and international). US standard delivery arrives in 3–5 business days after the order ships; international delivery typically takes 7–15 business days depending on destination.
Standard shipping on orders under $30: $6 flat rate.
Express shipping (US): $25, available at checkout.

Customs, duties & taxes (international orders)

International orders may be subject to customs duties, import taxes, or handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Customs processing may occasionally add time to delivery.

Order tracking

You'll receive a tracking number by email as soon as your order ships, usually within one business day of placing it.

Shipping address

Please double-check your shipping address at checkout. MIRATOKI is not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us immediately at support@miratoki.com — we'll correct it if the order hasn't shipped.

Lost, stolen, or delayed packages

Once a package is marked delivered by the carrier, MIRATOKI is not responsible for lost or stolen items. If your tracking shows delivered but you haven't received your order, contact us and we'll help you open a carrier investigation. For packages lost in transit, contact us and we'll make it right.

Questions

Email support@miratoki.com — we reply within 24 hours. MIRATOKI is operated by Rose Canyon Holdings LLC, 3661 N Campbell Ave, Box 305, Tucson, AZ 85719, United States.