Refund policy

At MIRATOKI, we want every device to earn its place in your daily ritual. If something isn't right, we're here to help.

30-day returns

You may return unused MIRATOKI products within 30 days of the delivery date for a refund of the product price. To be eligible, items must be: unused and in original condition; returned in their original packaging, including all accessories, cables, and inserts; and accompanied by proof of purchase. Items that show signs of use, damage, or missing components may be refused or subject to a partial refund.

How to start a return

Email us at support@miratoki.com with your order number and the item you'd like to return. We'll reply within 24 hours with return instructions and the return address. Please do not ship items back without contacting us first.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived defective, damaged, or incorrect, MIRATOKI covers all return shipping (see "Defective or incorrect items" below).

Refunds

Once we receive and inspect your return, we process approved refunds within 2 business days to your original payment method. Your bank or card issuer typically takes an additional 3–5 business days to post the refund to your statement. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original (following the steps above) and place a new order. If you'd like help, contact us and we'll do our best to assist.

Defective or incorrect items

If your order arrives defective, damaged in transit, or incorrect, contact us within 30 days of delivery at support@miratoki.com with your order number and a photo of the issue. We'll arrange a free replacement or full refund, including all shipping costs. Manufacturing defects that appear after 30 days are covered by our 1-year warranty.

1-year warranty

Every MIRATOKI device is covered by a 1-year limited warranty against manufacturing defects from the date of purchase. If a device fails due to a defect within that period, we will repair or replace it at no cost to you. The warranty does not cover damage from drops, misuse, unauthorized repair, water exposure beyond the device's IP rating, or normal wear.

Order changes & cancellations

If your order has not yet shipped, contact us as soon as possible and we'll do our best to update or cancel it. Once an order has shipped, it falls under the return process above.

Questions

Email support@miratoki.com — we reply within 24 hours. MIRATOKI is operated by Rose Canyon Holdings LLC, 3661 N Campbell Ave, Tucson, AZ 85719, United States.